Refund policy

Standard Return Policy (Faulty Items Only)

Overview

This policy applies exclusively to items that develop a functional fault after purchase. A fault is defined as an issue that prevents the item from operating as described in the original listing. Examples include shutter failure, meter inaccuracy, electronic malfunction, or undisclosed optical defects such as fungus, haze, or separation. Cosmetic wear or issues clearly disclosed in the listing are not considered faults.

Customers have 90 days from receiving the item to report a fault.

How to Start a Fault Return

To begin a fault return, customers must contact:

Returns@colinscameras.co.uk

Items must not be returned without prior authorisation. Once approved, returns should be sent to:

Colin’s Cameras
Acremead
Two Hedges Road
Woodmancote
Cheltenham
Gloucestershire
GL52 9PT

Conditions for Fault Returns

  • The item must be returned in the same condition as sold.

  • Any tampering, attempted repair, or damage occurring after delivery may void the return.

  • Consumables such as batteries and light seals are not guaranteed unless explicitly stated.

  • Items sold as spares/repair or poor condition are excluded from fault returns.

What Happens After Return

Once the item is received and inspected, the customer will be notified of approval or rejection.

If the fault is confirmed, the customer may choose one of the following:

  • Refund

  • Exchange (subject to stock availability)

  • Store credit

Return postage is refunded for confirmed faults.

If no fault is found, a restocking fee of up to 10% may be applied. Return shipping is the buyer’s responsibility unless the item is faulty.

Damages and Incorrect Items

Customers should inspect their order upon arrival and contact us immediately if the item is damaged in transit or if the wrong item has been received. We will evaluate the issue and resolve it promptly.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days. Banks and card providers may require additional time to process the refund.

EU 14‑Day Cooling‑Off Period

Customers in the European Union retain their statutory 14‑day cooling‑off period, during which they may cancel or return an order for any reason. Items must be returned unused, in the same condition as received, with all original packaging and proof of purchase.